ABOUT TRUST ONLINE
Due to the size of our parcels we only ship within Australia
We'll endeavor to send your order within 24 hours of receiving cleared payment. There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24-48hrs to clear.
Please note that these times depend upon many factors and are a guideline only. Unfortunately we have no control over delivery time once your item has been mailed. As a guideline however once your item has been dispatched delivery can take between 2 – 10 business days depending on destination and all orders require a signature upon delivery. Please note that delivery can only occur Monday-Friday during business hours.
Australia Wide Schedule
If you would like your order in a hurry please add a note to the comments section within your order and we will do our best to dispatch as a priority. Please note that delivery can only occur Monday-Friday during business hours.
All products (with exception to Cubby Houses and Beds) are dispatched via Australia Post. You can expect to receive an email with delivery tracking number after your order has been dispatched. In the event that you are not home at time of delivery or if Australia Post does not normally deliver parcels to your door, Australia Post will leave a calling card in your mailbox and your order will be left at your nearest post office for collection. Please be sure to quote your Australia Post tracking number and bring along photo ID for collection. Signature is required for delivery.
Cubby Houses and Beds are dispatched via Courier and require a signature for delivery. All Delivery costs are based on delivery to your front door or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.
Important Note: We highly recommend when making a purchase you select the 'Delivery (includes Postage Insurance)' option at checkout. Doing so will mean your order will be covered in the unlikely event your order is lost or damaged beyond repair in transit. Hip Kids cannot be held responsible for uninsured orders if lost or damaged beyond repair in transit. Please also refer our terms and conditions page for further information.