• We'll endeavor to dispatch your order within 24 hours of receiving your order and cleared payment
  • There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24-48hrs to clear
  • Please note that we are unable make any changes to your order once processing has commenced
  • All orders require a signature upon delivery
  • Delivery can only occur Monday-Friday during business hours.
  • Unfortunately we have no control over delivery time once your order has left our warehouse, however as a guideline please see the table below.


Australia Wide Delivery Schedule

Normal Delivery Guidelines Below (excludes Beds & Cubbies):

  •            Delivery within metro Melbourne: 1 - 3 business days         
  •            Delivery from Melbourne to other cities and large towns in VIC: 1 - 4 business days
  •            Delivery within metro Sydney: 3 - 5 business days
  •            Delivery from Melbourne to other interstate locations: 4 - 10 business days

If you would like your order in a hurry please add a note to the customer comments section within your order and we will do our best to dispatch as a priority.  Please note delivery guideline for Cubbies & Beds via Courier is approximately 5-10 business days. 

Please note: Above Delivery Guidelines are guidelines only, not a guarantee of delivery timeframe. In our experience the above delivery guidelines are met the majority of the time however once your order has been dispatched & leaves our warehouse we unfortunately have no control to ensure the above guidelines are met

- The holidays are fast approaching All products (with exception to Cubby Houses, Beds and over-sized items) are dispatched via Australia Post. You can expect to receive an email with delivery tracking number after your order has been dispatched. In the event that you are not home at time of delivery or if Australia Post does not normally deliver parcels to your door, Australia Post will leave a calling card in your mailbox and your order will be left at your nearest post office for collection. Please be sure to quote your Australia Post tracking number and bring along photo ID for collection.  Signature is required for delivery.

Cubby Houses and Beds are dispatched via Courier and require a signature for delivery.  All Delivery costs are based on delivery to your front door or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.

Important Note: We highly recommend when making a purchase you select the 'Delivery (includes Postage Insurance)' option at checkout. Doing so will mean your order will be covered in the unlikely event your order is lost or damaged beyond repair in transit. Hip Kids cannot be held responsible for uninsured orders if lost or damaged beyond repair in transit.  Please note that delivery insurance is valid only for a period of 7 days after receipt of goods. Please also refer our terms and conditions page for further information.

Due to the size of our parcels we only ship within Australia

Can I return my product?

Yes! HipKids offers all customers a risk free 30 day money back guarantee (subject to conditions below).

We want you to be 100% happy with your purchase so:

 ·      In the unlikely event that your item is faulty or damaged on delivery, Hip Kids will repair, replace or provide a full refund upon return of the item. You must make contact with HipKids within 7 days of receipt of product.

 ·      If you change your mind about the purchased product, you are welcome to return the product for a refund (excl. postage fee), exchange for another product or receive a Credit Note (valid for 6 months).

The following conditions do apply:

·      You must make contact with us within 30 days of receipt. 

·      For Cubby Houses and Beds, we will accept change of mind returns within 15 days of receipt.

·      All returned products must be unused, unassembled and in their original condition (including all original product packaging).  

·      Proof of purchase will be required

·      For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods

·      For Change Of Mind refunds only a $15 handling/re-stocking fee applies. Handling/re-stocking fee is not applicable for damaged/faulty items returned or change of mind exchange

·      Products purchased from our seconds & sample sales cannot be returned

PLEASE NOTE: HipKids at their discretion have the right to reject returns outside the 30 day return period (15 day period for Cubby Houses and Beds), or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.

 

What if I receive an incorrect product?

In the unlikely event that you should receive an incorrect product re-delivery of correct item will be sent out:

·      Immediately after we receive the original product from you.

·      Returned product is in its original packaging, unused, unassembled and in original condition.

·      To the original address on order, unless otherwise agreed to in writing

 

How do I return a product?

Any return or exchange must be first advised via email, addressed to - sales@hipkids.com.au

Please be sure to quote your HipKids Order Confirmation Number and contact details in all correspondence. 

Please post Returns at your nearest Australia Post store, via Registered Post (with exception to Cubby Houses and Beds) to:
 

HipKids: 50 Whitehorse Road, Deepdene, Victoria 3103, and Outer Packaging must contain your HipKids Order Confirmation Number and your Full Name.

To obtain further information please visit our
Terms & Conditions page

Secure Online Payments

Hip Kids use eWAY payment gateway service. This provides secure online payments using credit cards via the internet. We accept VISA and MASTERCARD. All transactions and payments are handled using a SSL (Secure Sockets Layer) service, ensuring your details are safe.

Electronic Funds Transfer

Pay for your goods using your own online banking arrangements. Our bank details will be made available to you via an email once you have made a purchase. If you do not currently have the ability to pay via online banking you may also make payment in person at any Commonwealth Bank Branch

Paypal

Pay for your goods using PayPal, one of safest methods for making payments online. If you don't have an account setting one up is easy. Please go to www.paypal.com to do so. 

Layby Options

Sorry, Layby is not available

Hip Kids website is tested and verfied by McAfee. McAfee's conducts an intensive daily security scan. On a daily basis McAfee tests for possible personal information access, links to dangerous sites, phishing, and other online dangers
 

 

Rest assured you are buying from a reputable retailer. Hipkids.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer), so you can be assured that your personal and credit card details will be protected from any unauthorized usage. We also use the services of a third-party processing service – eWay/ paypal - to securely process your credit card payments.

 

 


 
 

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