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Can I return my product?

Yes! HipKids offers all customers a risk free 30 day money back guarantee (subject to conditions below).

We want you to be 100% happy with your purchase so:

 ·      In the unlikely event that your item is faulty or damaged on delivery, Hip Kids will repair, replace or provide a full refund upon return of the item. You must make contact with HipKids within 7 days of receipt of product.

 ·      If you change your mind about the purchased product, you are welcome to return the product for a refund (excl. postage fee), exchange for another product or receive a Credit Note (valid for 6 months).

The following conditions do apply:

·      You must make contact with us within 30 days of receipt. 

·      For Cubby Houses and Beds, we will accept change of mind returns within 15 days of receipt.

·      All returned products must be unused, unassembled and in their original condition (including all original product packaging).  

·      Proof of purchase will be required

·      For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods

·      For Change Of Mind refunds only a $15 handling/re-stocking fee applies. Handling/re-stocking fee is not applicable for damaged/faulty items returned or change of mind exchange

·      Products purchased from our seconds & sample sales cannot be returned

PLEASE NOTE: HipKids at their discretion have the right to reject returns outside the 30 day return period (15 day period for Cubby Houses and Beds), or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.


What if I receive an incorrect product?

In the unlikely event that you should receive an incorrect product re-delivery of correct item will be sent out:

·      Immediately after we receive the original product from you.

·      Returned product is in its original packaging, unused, unassembled and in original condition.

·      To the original address on order, unless otherwise agreed to in writing


How do I return a product?

Any return or exchange must be first advised via email, addressed to - sales@hipkids.com.au

Please be sure to quote your HipKids Order Confirmation Number and contact details in all correspondence. 

Please post Returns at your nearest Australia Post store, via Registered Post (with exception to Cubby Houses and Beds) to:

HipKids: 50 Whitehorse Road, Deepdene, Victoria 3103, and Outer Packaging must contain your HipKids Order Confirmation Number and your Full Name.

To obtain further information please visit our
Terms & Conditions page

Secure Online Payments

Hip Kids use eWAY payment gateway service. This provides secure online payments using credit cards via the internet. We accept VISA and MASTERCARD. All transactions and payments are handled using a SSL (Secure Sockets Layer) service, ensuring your details are safe.

Electronic Funds Transfer

Pay for your goods using your own online banking arrangements. Our bank details will be made available to you via an email once you have made a purchase. If you do not currently have the ability to pay via online banking you may also make payment in person at any Commonwealth Bank Branch


Pay for your goods using PayPal, one of safest methods for making payments online. If you don't have an account setting one up is easy. Please go to www.paypal.com to do so. 

Layby Options

Sorry, Layby is not available

Hip Kids website is tested and verfied by McAfee. McAfee's conducts an intensive daily security scan. On a daily basis McAfee tests for possible personal information access, links to dangerous sites, phishing, and other online dangers


Rest assured you are buying from a reputable retailer. Hipkids.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer), so you can be assured that your personal and credit card details will be protected from any unauthorized usage. We also use the services of a third-party processing service – eWay/ paypal - to securely process your credit card payments.




Bean Bag

By: on 9 March 2015
This is a great bean bag. Cover is a little thicker than I first thought. Easy to clean. Good product

Fabulous quality

By: on 21 January 2015
I bought this bean bag for my son for Xmas and he loves it. The quality is fabulous, particularly compared to the beans bags in other shops, and I can tell it is going to last a long time. It took a lot more beans to fill it than we thought it would. So far we've used four bags of beans and I think we could probably add a fifth. Get the beans in the 'softer' plastic bags rather than the kind that create a lot of static. We found that they are much easier and faster to get into the bean bag. We are very happy with the product and would recommend for others.

Satisfied customer

By: on 8 October 2014
I purchased two balloon bean bags for my young niece and nephew. Great online service and I'm happy with the product. A little surprised about how big they are but they are fine and the kids are happy. Colours were as they were presented on the website and the fabric is obviously heavy duty and will wear well. I'm considering purchasing one for my son. Thanks

all ages bean bags

By: on 28 July 2014
I've enjoyed our new red bean bag. It looks cool, is durable but light to carry between rooms. Matilda loves it and has fallen asleep in it. I mostly bought it for me to sit in while reading bedtime stories which works well. Always a pain filling beans and it does take 3x100ml bags. I've only got 2 so need to get more for best result. Thanks again hip kids for great service and delivery.

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