Warranty Information

Please inspect your product, packaging and all components before assembly, even if you don’t plan to use the product straight away.

If anything appears damaged, faulty or missing, please do not assemble the product.

We ask that you notify us within 7 days of delivery, or as soon as possible, so we can assist you promptly.

Email customercare@hipkids.com.au with:

• Your order number
• A description of the issue
• Clear photos showing the product, damage or missing components

If your product or its packaging has been damaged in transit, please contact us before assembling the product.

Where possible, report transit damage within 7 days of delivery and include photos of both the packaging and affected product.

Our Customer Care team will review the information and advise you of the next steps.

If you believe your product has developed a fault, please email customercare@hipkids.com.au.

Include your order details, a description of the issue and clear photos where possible. Providing this information when you first contact us will help our team assess your concern more quickly.

Our manufacturer warranty does not cover damage or deterioration resulting from:

• Normal wear and tear when using your product
• Accidental damage or breakage
• Damage caused during assembly
• Incorrect assembly or failure to follow assembly instructions
• Commercial use
• Using a product for something other than its intended domestic purpose
• Incorrect storage or exposure to weather conditions
• Repairs or alterations carried out by a third party
• Rips, tears, stains or creasing of fabric or upholstered products arising from use
• Rusting of steel products
• Fading or discolouration caused by excessive exposure to light
• Damage caused by unsuitable cleaning products
• Damage resulting from weather or climatic conditions

These warranty exclusions do not limit any rights you may have under the Australian Consumer Law.

Following the recommended care and maintenance instructions will help keep your HipKids products looking their best and being a family favourite for years to come.

Care, cleaning, storage and maintenance information can be found in:

• Our online Product Care Guide – click on the link
• The product listing on our website
• The Assembly Instructions included with your product

Many products should be stored indoors or undercover and protected from the weather when not in use. Please check the care instructions for your individual product.

Want to return a product for another reason? Please refer to our Returns & Exchanges page for information about Change of Mind returns and eligibility.

Email: customercare@hipkids.com.au

Please include your order number, a description of the issue and photos where possible so we can assist you as quickly as possible.