FAQ

Frequently Asked Questions

You can view your reward points balance when ever you like, simply by visiting Store Account Register page and login in to your store account

If you have previously activated your store account you can login with your registered email address or username and password in the 'Are You A Returning Customer?' section

Alternatively if haven't yet activated your store account you can do so by:
 

Clicking on the 'Forgot Your Password Click Here' link in Store Account Register PageOnce the 'Forgot Password' page appears enter your email address (used when previous purchased made) . Password will then be sent to your email address inbox.Login by entering your registered email address and new password in the 'Are You A Returning Customer?' Section

We do not allow pickup up for individual orders. However selected products are available for purchase from our Melbourne Showroom located at 50-52 Whitehorse Rd Deepdene Melbourne. If you require an item urgently and need to pick it up please ring our showroom on 03 9816 8588 prior to making your way over to ensure we have the item in stock.

Yes, selected products can be viewed at our Showroom situated at 50-52 Whitehorse Rd Deepdene, Melbourne. Please refer to our contact us page for opening hours.

Please go to our terms & conditions page to view our returns/exchange policy

HipKids Store accepts the following methods of payment:

    Internet Banking Transfer (Our bank details will be provided to you at checkout)
    Credit Card (Visa & Mastercard)
    Paypal

Adding to or changing your existing order is no problem providing that your order has not already been processed or dispatched. If you would like to add to or change your order you will simply need to email us to arrange.

We will also need to manually adjust the total amount of your order, you may be asked to provide details of your payment method so that we can make the appropriate changes

We understand that sometimes your situation can change. We are happy to offer a full refund if we have not yet processed or mailed your order and providing a notice of cancellation is received within 24 hours of order placement. Please contact us to arrange cancellation

Need to know more about a particular product? No problem, just email your query through. We do our best to respond to your emails within 24 hours, except on non-business days where you may need to wait until the next business day for a response. It is important that we hear from you as we also need to know what specific details customers look for. It helps us make the product descriptions on our site more detailed

From time to time we may advertise Special Offers* and Bonus items* with purchase. Our Special Offers and Bonus Offers are strictly one per customer, unless stated otherwise, and cannot be redeemed on previous purchases or with Sale Items.  Rainchecks also not accepted. For more information on an offer that you have seen advertised, please feel free to phone our Customer Service.

Yes, you will receive confirmation email immediately after your purchase.

Yes you will receive a dispatch confirmation email to confirm this. Within the email you will also receive a tracking number and link to track your purchased item. If you have not received your parcel within 7 days of placing your order, please contact us via email

We only Ship within Australia. Sorry we are unable to ship to international Countries.

Cubby House FAQs

Prefabricated panel cubbies are easy and quick to assemble. If the supplied assembly instructions are followed the possibility of making a mistake is removed. The actual time spent in assembling the large cubby is approximately two hours for 2 people. 

       - 10 unpainted prefabricated panels
       - Perspex (not glass) on all windows
       - Assembly instructions 
       - All hardware
       - Window Planter boxes

   - Cubby Floor/Base. We suggest cubby be fixed on a level concrete/paved floor or timber joist floor 
       - Paint
       - Silicon for extra waterproofing 
       - Tools

Our Large Cubby House Kit consists of 10 prefabricated panels which are delivered in 7 large cartons, of total weight = 191kg:
     

Carton 1:   2.32m x 1.34m x 0.07m   31kgs
Carton 2:   2.32m x 1.34m x 0.07m   26kgs
Carton 3:   1.56m x 1.33m x 0.08m   34kgs
Carton 4:   1.82m x 0.79m x 0.07m   24kgs       
Carton 5:   1.82m x 0.79m x 0.07m   24kgs
Carton 6:   1.83m x 0.96m x 0.07m   26kgs
Carton 7:   1.83m x 0.96m x 0.07m   26kgs

Yes they are. They can be picked up from our distribution centre located in the suburb of Laverton North in Melbourne. Address details can be provided when pickup arrangements are made.

Even though our cubbies are durable in their natural form,  We recommend painting either prior to assembly, or within the first 3 weeks after assembly. Especially if you reside in North of Australia where the climate can get quite harsh. 

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Our products are designed and constructed to comply with Australian Safety Standards for strength, safety and durability

To read the instructions before you start and ensure the floor/base is level before you start to erect the Cubby House

We recommend that if you don’t consider yourself to be a handy person, to employ an experienced carpenter to build the timber floor. We strongly recommend that a marine plywood floor is used on top of the timber joists

Yes definitely. This is an obvious benefit with prefabricated Cubbies. The panels can be unscrewed, transported to the new location and then reassembled

Unless noted on our website that we are currently out of stock, immediate delivery is available. Please note though depending on delivery location it can take up to 7-12 business days for Cubby to be delivered to your door 

JOIN THE HIPKIDS VIP CLUB

Free Gift When You Sign Up

To show our appreciation for subscribing to our Newsletter, a FREE Play Fruit Set w/ Carry bag  to the value of $29.95  (+ delivery) will be added to your cart when you spend $150 or more on full priced items on your first order. 

 Please note: