Contact Us

Thank you to all of our valued customers who have trusted us and shopped with us over the past 17 years! We truly appreciate and value your support.
 
Do you have a query? We're here to help!  

If you have any queries or feedback, you can:

- For general product or sales enquiries, email us at hello@hipkids.com.au 
- For after-sales support, email us at customercare@hipkids.com.au 
- Come & see us directly at our Melbourne retail store 
- Call us on 1300 819 070  
If your enquiry is related to an existing order, please quote (within the subject header if you’re sending an email) your full name and order number.  
If it is a customer care query, please also provide a photo of your product.
Providing order details will ensure a prompt response to your query.

You may be able to find the answer to your query on the following pages of our website:

Delivery & Shipping
FAQ's
Name Stickers
Returns
Warranty
    

Store / Office Address & Opening Hours:         

HipKids                                                                  
597 Canterbury Road, Surrey Hills                                                         
Melbourne Vic 3127
                                                                
Mon - Fri: 9:30am-3pm
Saturday: 9:30am-1pm 
Sunday: closed
Closed Public Holidays
HipKids office and retail store are closed on Public Holidays.

     



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