Click & Collect is available from our store in Surrey Hills, Melbourne.

Orders can be collected in business hours from our store in Surrey Hills at 597 Canterbury Road, Surrey Hills 3127

Each product page will let you know if the product is available to be ordered and collect at our Surrey Hills store.

Add the items to your cart and in the Checkout, select the Click & Collect option.

Your order should be ready to collect within 24-48 hours. In peak trading times it may take a little longer to be ready to collect. Personalised products (name stickers and embroidery) may take up to 3-4 business days to be ready for collection.

You will receive a text message letting you know when your order is ready to collect. 

If orders are not collected within 7 days of the text notification that your order is ready to collect, orders may be cancelled and refunded.

Please note:

• Oversize items (eg. Beds & Cubbies) are not available for Click & Collect
• Personalised products (name stickers and embroidery) may take up to 3-4 business days to be ready for collection
• If orders are not collected within 7 days of the 'Ready to Collect' notification date, the order may be automatically cancelled and refunded.
• If you are unable to collect your order with the 7 day timeframe, please contact us on 1300 819 070 or email hello@hipkids.com.au