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Can I return my product?

Yes! Hip Kids offers all customers a risk free 30 day money back guarantee (subject to conditions below).

We want you to be 100% happy with your purchase so:

 ·      In the unlikely event that your item is faulty or damaged on delivery, Hip Kids will repair, replace or provide a full refund. You must make contact with HipKids within 7 days of receipt of product.

 ·      If you change your mind about the purchased product, you are welcome to return the product for a refund (excl. postage fee), exchange for another product or receive a Credit Note (valid for 6 months).

The following conditions do apply:

·      You must make contact with us within 30 days of receipt. 

·      For Cubby Houses and Beds, we will accept change of mind returns within 15 days of receipt.

·      All returned products must be unused, unassembled and in their original condition (including all original product packaging).  

·      Proof of purchase will be required

·      For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods

·      For Change Of Mind refunds only a $15 handling fee applies. Handling fee is not applicable for damaged/faulty items returned or change of mind exchange

·      Products purchased from our seconds & sample sales cannot be returned

PLEASE NOTE: Hipkids at their discretion have the right to reject returns outside the 30 day return period (15 day period for Cubby Houses and Beds), or items which are returned that have been used and not in their original condition (including all original product packaging)

 

What if I receive an incorrect product?

In the unlikely event that you should receive an incorrect product re-delivery of correct item will be sent out:

·      Immediately after we receive the original product from you.

·      Returned product is in its original packaging, unused, unassembled and in original condition.

·      To the original address on order, unless otherwise agreed to in writing

 

How do I return a product?

Any return or exchange must be first advised via email, addressed to - sales@hipkids.com.au.

Please be sure to quote your Hip Kids Order Confirmation Number and contact details in all correspondence. 

Please post Returns via registered post (with exception to Cubby Houses and Beds) to:
 

Hip Kids PO BOX 92 Balwyn North Victoria 3104, and Outer Packaging must contain your Hip Kids Order Confirmation Number and your Full Name.

To obtain further information please visit our
Terms & Conditions page

Secure Online Payments

Hip Kids use eWAY payment gateway service. This provides secure online payments using credit cards via the internet. We accept VISA and MASTERCARD. All transactions and payments are handled using a SSL (Secure Sockets Layer) service, ensuring your details are safe.

Electronic Funds Transfer

Pay for your goods using your own online banking arrangements. Our bank details will be made available to you via an email once you have made a purchase. If you do not currently have the ability to pay via online banking you may also make payment in person at any Commonwealth Bank Branch

Paypal

Pay for your goods using PayPal, one of safest methods for making payments online. If you don't have an account setting one up is easy. Please go to www.paypal.com to do so. 

Layby Options

Sorry, Layby is not available

Hip Kids website is tested and verfied by McAfee. McAfee's conducts an intensive daily security scan. On a daily basis McAfee tests for possible personal information access, links to dangerous sites, phishing, and other online dangers
 

 

Rest assured you are buying from a reputable retailer. Hipkids.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer), so you can be assured that your personal and credit card details will be protected from any unauthorized usage. We also use the services of a third-party processing service – eWay/ paypal - to securely process your credit card payments.

 

 


 
 

Amazing

By: on 15 February 2017
I purchased this for my sons first bed, i am so pleased with it! It is absolutely gorgeous and great quality! We have recieved many compliments!
(5)

Yes! You want to buy this bed

By: on 26 April 2016
I had been contemplating whether or not to order this bed- particularly given I live n Adelaide and the shipping cost associated. However, I am so pleased with the bed. My son absolutely loves it. The quality of the product is amazing and I am so thankful I purchased it. Very easy to assemble and speedy delivery of the product. Very, very pleased and will be purchasing another for my younger son.
(5)

happy customer

By: on 22 December 2015
very happy with this bed for my son, easy to assemble and fabric was good quality
(4)

Impressed with the quality

By: on 29 August 2015
I'm very impressed with how sturdy this bed is. My hubby is too. He wanted me to buy a second hand bed but agreed that the quality in this bed is obvious. It's nice and heavy and doesn't 'rock' when you try to. It's very low, but with a mattress on top, is ideal for a toddler. The fabric colour is also neutral. Just what I was looking for.
(5)

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FRANKIE King Single Upholstered Bed Goes GREAT With :