**Please note: current dispatch delay for Bed, Cubby & over-sized orders is @ 10-14 business days due to current volume of orders and COVID-19 restrictions
1. Due to Covid-19 & current volume of Online orders, Australia Post have advised that there may be a delay with delivery timeframes to some areas. Please understand that delivery timeframes may be delayed as much as 1-2 weeks to some areas within Australia.
You may keep yourself informed of your delivery by checking your Australia Post Tracking number and subscribing to their delivery service. Australia Post is currently not requesting signature on delivery to limit contact in all delivery situations.
2. Collection from our warehouse is currently not available, however, our logistics and transport is still delivering to all areas
- All orders require a signature upon delivery, unless otherwise noted below
- Delivery can only occur Monday-Friday during business hours
- Pre-Order Dates on our Pre-Order Products are estimate dates only for arrival into our warehouse and not a guaranteed date for dispatch
- Delivery schedule is a guideline only and not a guaranteed delivery timeframe
Australia Wide Delivery Schedule
Normal Delivery Guidelines Below (excluding Beds, Cubbies, over-sized products & Personalised Name Stickers):
- Delivery within metro Melbourne: 2 - 7 business days
- Delivery from Melbourne to other cities and large towns in VIC: 2 - 7 business days
- Delivery within metro Sydney: 3 - 7 business days
- Delivery from Melbourne to other interstate locations: 4 - 10 business days
- Melbourne Customers may also purchase from our store at Deepdene, or arrange collection from our Laverton North Warehouse (subject to availability at either location)
- Cubbies, Beds & Over-sized products: normal delivery guideline is approximately 5-10 business days from date of dispatch. Couriers may be given Authority To Leave where it is deemed safe. Please contact us if you would like to make any special requests.
- Name Stickers will arrive within 10 - 14 working days from purchase date. It will arrive separate from your product purchase.
For more details on Delivery please visit Shipping Policy Page