Dispatch and Shipping Times

Most orders are dispatched from our Melbourne warehouses within 1–2 business days. This may vary in busy times of the year.

Some orders may arrive separately if products are dispatched from different warehouse locations. If this happens, you’ll receive separate tracking details for each shipment.

Please note:

• We currently only deliver to Australian addresses.
• Express Post is not available.
• Oversized products are delivered by our preferred courier service.
• Special Order brands, including Mustard Made, Grow Me and Little Partners, are dispatched directly by the supplier and may take longer.
• Personalised and Pre-Order products have different dispatch timeframes—see below.

Once your order has been dispatched, we’ll email your tracking details. Please check your inbox and spam folders

These are estimated timeframes only. Delivery may take longer during peak and sale periods, extreme weather or when courier availability is limited.

Once an order has left our warehouse, delivery timeframes are managed by the delivery provider and are outside HipKids’ control. Shipping charges are not refundable due to delivery delays.

Your Dispatch Confirmation email will include a Track My Order link.

Please check yoou inbox and spam folders.

If your order is being sent in multiple packages, you may receive more than one tracking number and your items may arrive on different days.

You can also check your order at any time using Track & Manage in the Chat feature on our website. Click the blue Chat button, enter the email address or phone number used for your order and follow the verification steps.

For Australia Post deliveries, we recommend using the Australia Post MyPost App for the latest tracking information, delivery preferences and notifications and available delivery options.

Australia Post may redirect your parcel to a Post Office or collection point where required for safe delivery.

We offer our customers in Melbourne 3 delivery options – see below

1. Standard delivery with our delivery partners
2. Click and Collect – if stock is available at our store in Surrey Hills
3. Same Day Delivery - within 50km radius from our Surrey Hills store

Click & Collect — Surrey Hills

Click & Collect is available from our retail store in Surrey Hills, Melbourne on eligible products. If you are unable to select Pick up from Surrey Hills, it most likely means the stock is not available.

If the product is available, Pick Up from Surrey Hills will appear as an option at the drop-down checkout menu

• Most orders are ready within 24–48 business hours.
• We’ll text you when your order is ready to collect (please don’t come in before you receive the text)
• Personalised orders may take up to one week.
• Pre-Orders will be available once stock arrives and your order has been prepared.
• Oversized products are not available for Click & Collect.
• Orders must be collected within 7 days of your collection notification. Uncollected orders may be cancelled and refunded.
• Someone may collect your order – please send them the collection text to show our team
• Please wait until you receive your collection text notification before visiting the store to collect your order.

Same Day Delivery — Melbourne metro (weekdays only)

Same Day Delivery may be available on eligible orders to addresses within 50km radius from our Surrey Hills store.

Order by 11am on a weekday for same-day delivery. Orders placed after 11am will be delivered the next business day.

If your order qualifies, the Same Day Delivery option and delivery cost will appear at checkout.

The Same Day Delivery cost will be different to the standard shipping cost.

Once your order has been collected by the courier, you’ll receive tracking details by text.

Please note:

• All Same Day deliveries have Authority to Leave (ATL).
• Delivery is not available to apartments, units or PO Boxes.
• Same Day Delivery is not available for Pre-Orders, Gift Cards, personalised products or oversized items.
• If your order cannot be delivered and is returned to our Surrey Hills store, a re-delivery charge will apply.

Beds, mattresses, cubbies and selected oversized products are delivered using our preferred courier partners, including Couriers Please and Allied Express.

Most oversized orders are dispatched within 1–2 business days.

Estimated delivery after orders are dispatched from our Melbourne warehouse:

• Melbourne Metro: approximately 1–2 weeks
• Interstate: allow approximately 1-3 weeks

Delivery times depend on your location and courier availability in your local area.

Oversized orders may contain multiple cartons. Although they leave our warehouse together, cartons can be separated at courier sorting depots and may arrive on different days. Remaining cartons will generally arrive within 1–3 business days. Please refer to your tracking details for updates.

Our courier partners have Authority to Leave your order in a safe location where possible. If this isn’t possible, you may need to arrange redelivery.

Couriers deliver to the front door only and cannot take large items inside your home or to upstairs/downstairs locations. Assistance may also be required when unloading particularly large cartons.

Please check your cartons and products as soon as they arrive and contact us promptly if there are any transit issues. Email hello@hipkids.com.au

A Pre-Order is a product that is not currently in stock but has an estimated arrival date to our Melbourne warehouse. Pre-Order arrival dates shown on our website are estimates only and are subject to change.

Once stock arrives and has been processed by our warehouse team, Pre-Orders are dispatched as a priority.

Occasionally, international supplier, shipping or customs delays can affect arrival dates. If the expected warehouse arrival changes by more than 10 business days, we’ll notify you by email.

Our personalised products are completed at our Surrey Hills office once per week.

Name Stickers

Name Stickers are sent separately from your product by Australia Post surface mail.

Please look out for a HipKids white envelope in your mailbox. Name Sticker instructions will be included.

Allow approximately 14–21 days from your order date for delivery.

Embroidery

Please allow up to 2 weeks for dispatch. Tracking details will be emailed once your order has been sent.

Click & Collect embroidered orders may take up to one week to be ready.

As we dispatch our orders from a third party warehouse, we are unable to add personalised gift messages or provide gift wrapping.

Our orders are sent with a picking slip outlining the enclosed products

If you have a query about returning or exchanging a gift, please see our Returns Page

We can try to accommodate special requests where possible.

Please email us with your request hello@hipkids.com.au

HipKids currently delivers to Australian addresses only.

International customers are welcome to order through our website and have their purchase delivered to an Australian address.

Our friendly Customer Care team is here to help you:

Email: hello@hipkids.com.au
Phone: 1300 819 070
Online: Use the blue Chat button on the HipKids website.