(4) | Write a product review

 

Can I return my product?

Yes! HipKids offers all customers a risk free 30 day money back guarantee (subject to conditions below).

We want you to be 100% happy with your purchase so:

 ·      In the unlikely event that your item is faulty or damaged on delivery, Hip Kids will repair, replace or provide a full refund upon return of the item. You must make contact with HipKids within 7 days of receipt of product.

 ·      If you change your mind about the purchased product, you are welcome to return the product for a refund (excl. postage fee), exchange for another product or receive a Credit Note (valid for 6 months).

The following conditions do apply:

·      You must make contact with us within 30 days of receipt. 

·      For Cubby Houses and Beds, we will accept change of mind returns within 15 days of receipt.

·      All returned products must be unused, unassembled and in their original condition (including all original product packaging).  

·      Proof of purchase will be required

·      For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods

·      For Change Of Mind refunds only a $15 handling/re-stocking fee applies. Handling/re-stocking fee is not applicable for damaged/faulty items returned or change of mind exchange

·      Products purchased from our seconds & sample sales cannot be returned

PLEASE NOTE: HipKids at their discretion have the right to reject returns outside the 30 day return period (15 day period for Cubby Houses and Beds), or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.

 

What if I receive an incorrect product?

In the unlikely event that you should receive an incorrect product re-delivery of correct item will be sent out:

·      Immediately after we receive the original product from you.

·      Returned product is in its original packaging, unused, unassembled and in original condition.

·      To the original address on order, unless otherwise agreed to in writing

 

How do I return a product?

Any return or exchange must be first advised via email, addressed to - sales@hipkids.com.au

Please be sure to quote your HipKids Order Confirmation Number and contact details in all correspondence. 

Please post Returns at your nearest Australia Post store, via Registered Post (with exception to Cubby Houses and Beds) to:
 

HipKids: 50 Whitehorse Road, Deepdene, Victoria 3103, and Outer Packaging must contain your HipKids Order Confirmation Number and your Full Name.

To obtain further information please visit our
Terms & Conditions page

Secure Online Payments

Hip Kids use eWAY payment gateway service. This provides secure online payments using credit cards via the internet. We accept VISA and MASTERCARD. All transactions and payments are handled using a SSL (Secure Sockets Layer) service, ensuring your details are safe.

Electronic Funds Transfer

Pay for your goods using your own online banking arrangements. Our bank details will be made available to you via an email once you have made a purchase. If you do not currently have the ability to pay via online banking you may also make payment in person at any Commonwealth Bank Branch

Paypal

Pay for your goods using PayPal, one of safest methods for making payments online. If you don't have an account setting one up is easy. Please go to www.paypal.com to do so. 

Layby Options

Sorry, Layby is not available

Hip Kids website is tested and verfied by McAfee. McAfee's conducts an intensive daily security scan. On a daily basis McAfee tests for possible personal information access, links to dangerous sites, phishing, and other online dangers
 

 

Rest assured you are buying from a reputable retailer. Hipkids.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer), so you can be assured that your personal and credit card details will be protected from any unauthorized usage. We also use the services of a third-party processing service – eWay/ paypal - to securely process your credit card payments.

 

 


 
 

Fantastic Bean Bag!

By: on 9 March 2017
My daughters love this bean bag so much I had to buy a second one!
(4)

Great product

By: on 7 April 2016
My 1 and 2 year olds love it. Great for watching tv and having a nap in.
(5)

1 seat bean bag

By: on 10 March 2015
I recently purchased a one seater bean bag for my son. He loves it! It has turned into his reading chair which is great! Anything to encourage a 7 year old to sit with a book has to be a good thing. It is also very portable so moves from his bedroom to the living area to his sisters room for imaginary play with ease.
(5)

Great value

By: on 21 October 2014
So happy with this purchase as the chair is fantastic quality, it's a great size & it's a nice colour (I got brown to match our furniture). Really good value
(4)

Write a product review

Watch video for full experience: