Shipping Policy

Please Note:

**Please note: COVID-19 Stage 4 restrictions in Melbourne have resulted in a delay in dispatch for Bed & Cubby orders of up to @ 1-3 weeks due to current volume of orders, Scoial Distancing protocols and reduced staffing levels for warehouse and logistics

1. Due to the current volume of Online orders, Australia Post have advised that there may be a delay with delivery timeframes to some areas. Please understand that delivery timeframes may be delayed as much as 2 weeks to some areas within Australia.

You may keep yourself informed of your delivery by checking your Australia Post Tracking number and subscribing to their delivery service.  Australia Post is currently not requesting signature on delivery to limit contact in all delivery situations. 

2. Collection from our Warehouse or Deepdene Store is currently not available, however, our logistics and transport is still delivering to all areas 

 Delivery

  • Your order will be covered in the unlikely event your order is lost or damaged beyond repair in transit.
  • We'll endeavour to dispatch your order within 24-48 hours of receiving your order and cleared payment
  • There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24-48hrs to clear
  • Please note that we are unable make any changes to your order once processing has commenced
  • All orders require a signature upon delivery, unless otherwise noted
  • Delivery can only occur Monday-Friday during business hours
  • Pre-Order Dates on our Pre-Order Products are estimate dates only for arrival into our warehouse and not a guaranteed date for dispatch
  • Unfortunately we have no control over delivery time once your order has left our warehouse, however as a guideline please see the table below.

Australia Wide Delivery Schedule

Normal Delivery Guidelines Below (excluding Beds & Cubbies):

  • Delivery within metro Melbourne: 1 - 4 business days 
  • Delivery from Melbourne to other cities and large towns in VIC: 1 - 5 business days
  • Delivery within metro Sydney: 3 - 7 business days
  • Delivery from Melbourne to other interstate locations: 4 - 10 business days

Please Note:

1. Delivery guideline for Cubbies, Swing Sets & Beds via Courier is approximately 10-15 business days from date of dispatch. 

2. If you have chosen to personalise a product with your Child's name, Your Name Sticker will arrive within 10 - 14 working days from purchase date. It will arrive separate from your product purchase. 

If you would like your order in a hurry please email Customer Care at sales@hipkids.com.au with your order number and we will do our best to prioritise your order. 

Above Delivery Guidelines are guidelines only, not a guarantee of delivery timeframe. In our experience the above delivery guidelines are met the majority of the time however once your order has been dispatched & leaves our warehouse we unfortunately have no control to ensure the above guidelines are met

All products (with exception to Cubby Houses, Beds and over-sized items) are dispatched via Australia Post. You can expect to receive an email with delivery tracking number after your order has been dispatched. In the event that you are not home at time of delivery or if Australia Post does not normally deliver parcels to your door, Australia Post will leave a calling card in your mailbox and your order will be left at your nearest post office for collection. Please be sure to quote your Australia Post tracking number and bring along photo ID for collection.  Signature is required for delivery.

Cubby Houses and Beds are dispatched via Courier and may require a signature for delivery.  In some cases, depending on location, Couriers may be given Authority to Leave goods at residence where deemed safe. All Delivery costs are based on delivery to your front door or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.


Due to the size of our parcels we only ship within Australia