Shipping Policy

Delivery

  • We'll endeavor to dispatch your order within 24-48 hours of receiving your order and cleared payment
  • There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24-48hrs to clear
  • Please note that we are unable make any changes to your order once processing has commenced
  • All orders require a signature upon delivery
  • Delivery can only occur Monday-Friday during business hours.
  • Unfortunately we have no control over delivery time once your order has left our warehouse, however as a guideline please see the table below.

Australia Wide Delivery Schedule

Normal Delivery Guidelines Below (excluding Beds & Cubbies):

  • Delivery within metro Melbourne: 1 - 3 business days 
  • Delivery from Melbourne to other cities and large towns in VIC: 1 - 4 business days
  • Delivery within metro Sydney: 3 - 5 business days
  • Delivery from Melbourne to other interstate locations: 4 - 10 business days

If you would like your order in a hurry please email Customer Service at sales@hipkids.com.au with your order number and we will do our best to prioritise your order. 

Please note delivery guideline for Cubbies & Beds via Courier is approximately 5-10 business days from date of dispatch. 

Please note: Above Delivery Guidelines are guidelines only, not a guarantee of delivery timeframe. In our experience the above delivery guidelines are met the majority of the time however once your order has been dispatched & leaves our warehouse we unfortunately have no control to ensure the above guidelines are met

All products (with exception to Cubby Houses, Beds and over-sized items) are dispatched via Australia Post. You can expect to receive an email with delivery tracking number after your order has been dispatched. In the event that you are not home at time of delivery or if Australia Post does not normally deliver parcels to your door, Australia Post will leave a calling card in your mailbox and your order will be left at your nearest post office for collection. Please be sure to quote your Australia Post tracking number and bring along photo ID for collection.  Signature is required for delivery.

Cubby Houses and Beds are dispatched via Courier and require a signature for delivery.  All Delivery costs are based on delivery to your front door or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.

Important Note: We highly recommend when making a purchase you select the 'Delivery (includes Postage Insurance)' option at checkout. Doing so will mean your order will be covered in the unlikely event your order is lost or damaged beyond repair in transit. Hip Kids cannot be held responsible for uninsured orders if lost or damaged beyond repair in transit.  Please note that delivery insurance is valid only for a period of 7 days after receipt of goods. Please also refer our terms and conditions page for further information.

Due to the size of our parcels we only ship within Australia

JOIN THE HIPKIDS VIP CLUB

Free Gift When You Sign Up

To show our appreciation for subscribing to our Newsletter, a FREE Play Fruit Set w/ Carry bag  to the value of $29.95  (+ delivery) will be added to your cart when you spend $150 or more on full priced items on your first order. 

 Please note: