Normal Delivery Guidelines Below (excluding Beds & Cubbies):
If you would like your order in a hurry please email Customer Care at firstname.lastname@example.org with your order number and we will do our best to prioritise your order.
Please note delivery guideline for Cubbies & Beds via Courier is approximately 5-10 business days from date of dispatch.
Please note: Above Delivery Guidelines are guidelines only, not a guarantee of delivery timeframe. In our experience the above delivery guidelines are met the majority of the time however once your order has been dispatched & leaves our warehouse we unfortunately have no control to ensure the above guidelines are met
All products (with exception to Cubby Houses, Beds and over-sized items) are dispatched via Australia Post. You can expect to receive an email with delivery tracking number after your order has been dispatched. In the event that you are not home at time of delivery or if Australia Post does not normally deliver parcels to your door, Australia Post will leave a calling card in your mailbox and your order will be left at your nearest post office for collection. Please be sure to quote your Australia Post tracking number and bring along photo ID for collection. Signature is required for delivery.
Cubby Houses and Beds are dispatched via Courier and may require a signature for delivery. In some cases, depending on location, Couriers may be given Authority to Leave goods at residence. All Delivery costs are based on delivery to your front door or ground floor during normal business hours. It is the buyers responsibility to make arrangements to take items at this point. Our Couriers will not deliver to upstairs or lift access locations.
Important Note: We highly recommend when making a purchase you select the 'Delivery (includes Postage Insurance)' option at checkout. Doing so will mean your order will be covered in the unlikely event your order is lost or damaged beyond repair in transit. HipKids cannot be held responsible for uninsured orders if lost or damaged beyond repair in transit. Please note that delivery insurance is valid only for a period of 7 days after receipt of goods. Please also refer our terms and conditions page for further information.
Due to the size of our parcels we only ship within Australia